The Company This leading non-bank lender specialises in asset finance, delivering tailored financial solutions to businesses and individuals across Australia. Renowned for its innovation, customer service, and strong broker relationships, the company offers flexible, business-focused lending options supported by efficient credit processes. With a collaborative and supportive team culture, this is a fantastic opportunity to join a growing organisation that values commercial outcomes, service excellence, and forward-thinking solutions. The Job Reporting through to the Collections Team Leader, you will be responsible for the following duties: Collection of overdue asset finance accounts which are approximately 30 days in arrears. Negotiating and monitoring payment arrangement Supporting clients through the recovery process and working with them in a collaborative manner to work out the best outcome for both the organisation and the customer. Communicating with internal and external parties where needed to solve customer queries. Helping customers understand their financial commitments to prevent future arrears. Working to achievable team KPI’s and targets. You To be successful in this role, you will have: A minimum of 12 months experience in collections or customer service within the banking & finance sector. Excellent communication and negotiation skills, with a professional and empathetic approach to customer contact Strong attention to detail and problem-solving ability How to Apply This is a great opportunity to further your career with a respected and growing organisation. To apply, please email your resume to sbolster@sbrecruitment.com or contact Sarah Bolster on 02 9002 5001 for a confidential discussion. We take the security of our candidates seriously and will never ask for your bank details during the hiring process, nor will we contact you via WhatsApp or Telegram. If you receive any suspicious communication, please do not respond and contact us immediately.
